Sunday, September 30, 2007

No rules must mean no reservations

This will be short. Can someone tell me, please, what the hell is the difference between a regular reservation and what Outback calls it - "call ahead"? They do not take reservations. I'm sorry but if I call a restaurant to make reservations I give them my name, how many people in my party and what time I want to come and when I get there, my table is ready.


Unless it's a case of what happened a week ago. A week ago, I put hubby in charge of calling P.F. Chang's in the Westchester mall. When we got there after a long evening of shoe shopping, they said our reservation didn't exist. We waited a while, eventually sat down and ate and came home. That is when my darling realized he made the reservations for Woodbury, New York and not Westchester.

But this past Friday I wanted Outback. Friday and Outback are never a good mix. That place is always busy. However, I used their call ahead system and when we got there, we were escorted past waiting diners and right to our seat.

Again, I ask, what is the difference between this stupid call ahead and a reservation. Just call it what it is. I'm sure they want to reserve the right to bump a party of two for a party of six but that's not good business practices. When my Mother-in-Law and I were planning the boy's surprise 30th birthday there, they wouldn't even guarantee me a table for 15 so it really can't be for the sake of the bump that they don't take reservations.

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