Friday, March 14, 2008

Mess with the bull and you get the horns

So, after much agonizing (all of three seocnds) I decided that I could not let Quest Diagnostic Lab get away with further screw ups. I wrote one of my infamous letters. This was was 2 pages long SINGLE SPACED. I'm not sure what pushed me over the edge. It could have been the onslaught of bills from them or the fact that because my blood test results were shared with my primary care doctor she seems to think my health is in peril and now she is sending me to yet another specialist for more bloodwork. Now. I told her that there was a screw up with my blood but nobody seems to know what is accurate and what's not so yay. More blood work.

Anyway, in a fit of rage over the weekend I mailed my letter to EVERY email address I could find on the Quest we site as well as cutting and pasting it into the comments sections of a survey AND sending a hardcopy of the same letter to the headquarters in Bridgeport.

Tuesday I received a call from the Regional Director. Of course I wasn't at home to take it and got the message after 5. She left me her number and when I checked my email, I saw she responded to my email as well. I replied and told her I didn't have much else to add the story. I mean, hello, the letter was TWO pages. I am pretty sure I summed it all up. I called her the following day to just reiterate that.

She apologized profusely for my experience. And then she proceeded to tell me that I can just go to another drawing station the next time and there is a new online appointment maker so you don't have to wait.

Hey, great, but my issue is not with the wait. It's with your employees doing their jobs wrong and FUCKING UP BLOOD RESULTS. BLOOD RESULTS THAT END UP WITH A WRONG DIAGNOSIS.

There's a time to put a positive spin on something and there is a time to keep your mouth shut and just apologize profusely. This was a perfect time to do the latter.

1 comment:

Tracy Deer-Mirek said...

You go girl! Dag!